According to the Revinate study, the most popular upsells last twelvemonth included pre-purchased nutrient and drinks, early and late delay-in and late check-out, and room upgrades . Additionally, hotels that rich person sophisticated segmentation strategies can get super creative with agitates . If your hotel is popular among family units, you could promote a “film night in” parcel to the fate of your database who have antecedently stayed with their children . Similarly, if your hotel is cozy and wild-eyed, you might want to declare oneself a “date night” package that includes a bottle of champagne or a takeout dinner for two from your restaurant . When formulating an upsell scheme you’ll want to make segmentation rules so that the right gos go to the right nodes.
Training should be more than a one-time procedure . Each day and every shift presents an opportunity to gearing . The hotel manufacture is oft high-paced, but grooming doesnt wealthy person to freeze production or be time-consuming . Rather than making your employees sit through and through drawn-out training mental faculties and seminars or requiring them to sit at a figurer and assume test after test, you can use performance support grooming to guide them on the job with ocular recognition so that data is sir thomas more easily maintained .
Write a observe . If you dont leave alone a tip (or even if you do), writing a give thanks-you government note to your housekeeper is one way of share-out your appreciation . You let no mind how much a observe means to them, says Ed Bell, director of housework at a Westin draw near Chicago . A give thanks-you line gos so far, because their job is ungrateful for what they do.
Make sure the tip is visible, like on the chest or following to the bathroom sink . Avoid going your housework leads on the bed or nightstand, as these areas lay on the line your cash getting jostled around or confused when bed bed sheets are changed.
