In a recent world report conducted by Revinate, 68% of travelers aforesaid they would feel more comfy returning to a hotel they’ve stayed at earlier . Many of the highest value guests in the reality wealthy person already stayed at your hotel . These repeat guests are cheaper to bring back to your prop and lean to pass sir thomas more than new visitors . Revinate’s study as well found that repetition guests expend 67% sir thomas more during their stay than new clients . This attractive pocket billiards of potential clients is seated in your edgar albert guest database and we’ll take the air through how to attract them.
Treating every guest like a VIP creates positive, memorable experiences that make them need to return . Train your staff to act with a good sense of urgency for every asking . Mistakes and mischances are inevitable, but passing above and beyond can turn a negative situation into a positive one .
I ’m oft surprised by how many people think that a hotel’s single-foot rate is a hotel’s average rate for a hotel room . In fact, a single-foot rate is actually the maximum price that a hotel usually charges for a room.
Tipping can be fabulously personal . Some people are volition to hand over cash careless of the quality of service, spell others carefully weigh their experience before decision making what to tip.
