The lobby is one of the well-nigh crucial spaces of a lodging operation . Whether they’re checking in, checking out, or waiting to sports meeting acquaintances, every guest passes time there . It’s where they organize their first and hold up impressions of your property . So ensuring optimal aim and functionality should be a precedency . Here are our top peaks for making the nigh out of your hotel lobby:
Make VIP service proactive . If you hump a wedding party is advent, surprise the bride with a room kick upstairs or property snacks in her room with a congratulating board . Thoughtful details can turn a one-prison term guest into a supporter .
Bownes and his team are also well-chosen to offer advice on where to eat such as Luca or St John.
While marketing creativeness is life-sustaining, growing and maintaining a healthy guest database is the foundation garment of a profitable hanker-term client acquisition scheme . Database health can be measured via growth rates, unsubscribe rates, and press engagement.
