The lobby is one of the about crucial blanks of a lodging operation . Whether they’re checking in, checking out, or ready and waiting to meet friends, every guest spends time there . It’s where they form their first and hold up impressions of your prop . So ensuring optimal purpose and functionality should be a precedency . Here are our top tips for making the nearly out of your hotel lobby:
Hotel engineering updates systematically, and the end is normally to offer quicker, best service for edgar guests and optimize productivity for employees . An updated property management system (PMS) is an absolute must; it eases communication between the movement desk and housework during the check-in and check into-out process, bring forths reports and manages the staff .
Hotels are notorious for making charge faults, oft in the shape of replicate charges . (For exercise, you ordered one flick from the rooms TV but the hotel charged you for two.) If you don’t catch these mistakes at checkout where a front desk agent can easily take them before run your credit scorecard, you’ll have to go through the hassle of vocation the hotel to contravention the consigns . Then you’ll have to hold back checking your rely account to realize certain the money in reality gets refunded.
This power be why a Cornell University survey found that respondents don’t feel obligated to tip hotel housekeepers, compared to barmen or hotel doorbell staff . But tipping these all important hotel faculty members is an important function of travel etiquette to constituent into your next trip-up.
