Nothing encourages people to sit down and loosen quite the like nutrient and beverages . So consider having things to eat and tope on offer in your lobby place . It’ll go a yearn way in converting it from a simpleton passage space to the abuzz epicentre of your property.
Make VIP service proactive . If you screw a wedding party party is coming, surprisal the bride with a elbow room upgrade or place snacks in her room with a congratulating add-in . Thoughtful details can turn a one-time guest into a patron .
Anyone who’s eer worked in client service get it ons tinkers damn well that a uncivil client gos worse service . Why ? Would you be motivated to help out individual who was rude, patronizing or instantaneously abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth remembering that front desk agents maintain a lot of exponent in a hotel.
You don’t let to tip your hotel housekeeper, but these untiring staff members are oftentimes disregarded when it comes to tipping, so the money can go a long way for them . The Bureau of Labor Statistics reports that the subject average hourly remuneration for hotel housekeepers is $13.47, well below the $27.07 base hourly earnings for all occupations in the U.S.
