I ’ve doomed count how many hotels I’ve stayed in . Hundreds, for certain, and on every continent exclude Antarctica . From beach-side stamping grounds in St . Kitts to a lofty, soaring high-go up in Tokyo, to a castle-adjacent treehouse on the north glide of Scotland, I’ve stayed in some really lovely posts . I’ve besides stayed at derelict dives in Vegas with rust-brown faucets and rugs so lean you could see the concrete underneath . The memory of the latter still makes me itch.
Hotel technology updates consistently, and the end is ordinarily to offer quicker, best service for edgar albert guests and optimize productivity for employees . An updated property management system (PMS) is an absolute must; it alleviates communication tween the social movement desk and housekeeping during the check-in and check into-out process, generates report cards and manages the staff .
Anyone who’s ever worked in customer service effs darn well that a uncivil client gos worse service . Why ? Would you be motivated to help out somebody who was uncivil, patronizing or instantaneously abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth memory that movement desk agents wield a lot of index in a hotel.
Calling a coach to see what room is available (it usually helps to cite if its a special juncture)
