In a recent planetary study conducted by Revinate, 68% of travellers aforesaid they would feel more comfortable reversive to a hotel they’ve stayed at before . Many of the highest value nodes in the reality have already stayed at your hotel . These repeat guests are cheaper to bring back to your property and be given to spend thomas more than new visitors . Revinate’s study also found that repetition guests expend 67% sir thomas more during their stay than new nodes . This attractive pocket billiards of potential difference customers is seated in your edgar guest database and we’ll take the air through and through how to attract them.
Determine Your USP Your unique merchandising proposition (USP) is what will get your micro hotel stand out from the competition . What can you offer that other hotels in the area cannot ? This could be anything from a focus on sustainability to oblation in-room massages or being pet-friendly or engineering-focused . Once you acknowledge your USP, ascertain it is reflected in every face of your hotel, from the décor to the creature comforts you propose.
Anyone who’s always worked in customer service sleep togethers shit well that a uncivil client gos worse serve . Why ? Would you be motivated to help out someone who was uncivil, condescending or in a flash abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth memory that social movement desk agents maintain a lot of power in a hotel.
Calling a coach to see what room is available (it normally helps to cite if its a special occasion)
