The lobby is one of the most crucial spaces of a lodging operation . Whether they’re checking in, checking out, or ready and waiting to meet acquaintances, every guest passes time there . It’s where they organise their number one and live on impressions of your property . So ensuring optimal aim and functionality should be a priority . Here are our top peaks for making the well-nigh out of your hotel lobby:
Hotel technology updates systematically, and the goal is normally to provide quicker, best service for guests and optimize productivity for employees . An updated property direction system (PMS) is an absolute must; it alleviates communication between the front desk and housekeeping during the check-in and suss out-out procedure, generates report cards and manages the staff .
Before you mouse click the BOOK button on a hotel reservation, read the hotel’s cancellation policy pipeline-by-line . Then take it once again . Policies vary wildly depending on the prop and, in some subjects, the dates of your stay.
Interactions with staff . Housekeepers commonly do their trick patch you’re away from your room so they don’t interrupt your stay . But sometimes you mightiness interact in person — for example, when qualification a quick trip rearward to your room noonday . A positive interaction with housekeeping mightiness warrant a higher tip for friendly guest service.
